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Nook & Cranny

1  Reviews

(808) 262-2200
270 Kuulei Rd Ste 105
Kailua, HI 96734-2755
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(808) 262-2200

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Should be named Crook and Crabby. Very poor customer treatment. I called to have a moving out cleaning, and got a qoute from the owner Candace Rego for $350 for a 3 BR/3bath house. The crew of 3 women came and did a mediocre job, took longer than I thought and were more interested on the freebies I have in my garage. The job took 5 hours and the lead cleaner, after talking to Ms Rego on the phone, told me that they are not charging me extra and the whole job was $350. A few minutes later, the same lady told me that her boss (Ms. Rego) actually changed the cost to $450. I told them that I am not paying more than the initial and gave them a $30 tip. Another few minutes passed, Ms Rego called on the phone and now asking for $150 more (total of $500). I told her no, that I am not going to pay more. She then threatened me that I have a choice to either give her a credit card info or she'll take me to a small claims court. She then went to my house demanding the $150. I asked her if she even want to see the job that her crew did (not very good, there are a lot stains on the floors that were'nt cleaned) but she refused. She is just there to collect the money and she needs to get back to her office.

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